A Driver's Guide to Calling A Tow Service

When your car breaks down, it can be a stressful and frustrating experience. Whether you’ve run out of gas, had an accident, or simply encountered a mechanical failure, one thing is certain—you’ll need to call a towing company. However, there are several important steps and preparations that can help you remain safe, calm, and ready while waiting for the tow truck to arrive.

In this blog, we’ll walk you through what you should prepare for when calling a tow company, and what you can expect while waiting for the tow truck.

1. Stay Calm and Stay Safe

The first thing to do when you realize you need a tow is to stay calm. Breaking down on the side of the road can be nerve-wracking, especially if you’re in an unfamiliar area or during a busy time of day. However, remaining calm will help you make sound decisions.

Safety should always come first, so ensure that you and your passengers are out of harm’s way. If you’re on the highway or a busy road, it’s crucial to move your vehicle to the shoulder, if possible. Turn on your hazard lights immediately to alert other drivers that your car is stopped. If you’re unable to move your vehicle, stay inside with your seatbelt fastened and avoid standing outside near traffic.

2. Call the Tow Company and Provide Accurate Information

Once you’re in a safe spot, it’s time to call a tow company. When you make the call, make sure to provide as much accurate information as possible. Here are the details you’ll need to share:

• Your exact location: The more specific you can be, the better. If you’re on a highway, mention the mile marker or nearest intersection. If you’re in a parking lot, give the address or landmarks.
• Description of the vehicle: Let the towing company know the make, model, color, and year of your car. If possible, mention if it’s a sedan, truck, or SUV.
• Reason for the tow: Are you in need of a flatbed tow for a wrecked car, or is it a simple breakdown that requires a hook-and-chain tow? Being specific helps the towing company send the right equipment.
• Type of service required: If your vehicle has a flat tire, dead battery, or another minor issue, the tow company may be able to send someone who can assist you before they tow the car. Be sure to mention any specific services you might need.

This information ensures that the tow company is fully prepared when they arrive, saving you time and frustration.

3. Prepare Your Vehicle for Towing

While you wait for the tow truck, there are a few things you can do to prepare your vehicle for the towing process:

• Turn off the engine and remove the keys: Make sure the car is turned off and the keys are out of the ignition. If your car is going to be towed to a repair shop, be sure to leave the keys with the vehicle or inform the tow company of the location of the keys.
• Secure your belongings: If you’re able to do so safely, gather any personal items you may need from your car before it gets towed. Items like your phone, wallet, insurance papers, or anything valuable should be taken out of the car to avoid losing them during the tow.
• Check the parking brake: If your car is on a flat surface, it’s always a good idea to make sure the parking brake is engaged. It can prevent any movement while the car is being prepared for the tow.
• Ensure the tow truck can access the vehicle: If your car is in a tight space or off-road, try to make sure the tow truck will be able to reach it. Clear any obstacles, like other parked cars or debris, if possible. This helps the tow driver avoid delays when they arrive.

4. Verify Towing Company Credentials

While waiting for the tow truck, it's a good idea to verify the credentials of the towing company if you haven’t already done so. Make sure the tow company you’ve called is properly licensed and insured. This ensures that your vehicle is in safe hands and protected in case of any accidents during the towing process.

If you're unsure, ask the company about their licensing, and look for reviews or testimonials to confirm their reputation. A trusted company, like Rock Chalk Towing, will have no issue providing this information to give you peace of mind.

5. Know Where You Want Your Vehicle Towed

Before the tow truck arrives, decide where you want your vehicle to be taken. Whether it's to your home, an auto repair shop, or a dealership, you should have the destination in mind.

If you're uncertain, ask the tow company for suggestions. They may be able to recommend nearby repair shops or other facilities that can assist you with your situation.

6. Understand the Towing Process

When the tow truck arrives, be prepared for the towing process itself. If you're unfamiliar with how towing works, here’s what typically happens:

• Inspection: The tow truck driver will assess the situation and inspect your vehicle. They’ll check the condition of your car and determine the best way to load it onto the truck, whether it’s via flatbed or wheel-lift.
• Loading: Once everything is assessed, the driver will load your vehicle onto the tow truck. If you need a flatbed tow (for cars that are wrecked or have severe damage), the vehicle will be driven onto the flatbed. If it's a wheel-lift tow, the vehicle will be lifted by its wheels.
• Transporting: Once your car is securely loaded, the tow truck will take your car to the location you specified.

7. Payment and Documentation

Before the tow is completed, be sure you’re clear about the payment process. Most tow companies will require payment at the time of service, either by cash, credit card, or other means. Verify the cost and ask for a receipt.

In addition to payment, the tow company may provide documentation of the tow, including the time of service, the vehicle condition, and the destination. Keep this paperwork for your records, especially if you plan to file an insurance claim later.

Conclusion

Waiting for a tow truck doesn’t have to be a stressful experience. By being prepared and knowing what to expect, you can make the process smoother for both you and the tow company. Always stay calm, gather the necessary information, and make sure your vehicle is ready for towing. At Rock Chalk Towing, we are here to provide you with fast, reliable, and professional towing services in your time of need.

If you ever find yourself in need of a tow, don't hesitate to call us. We're just a phone call away!